Categories

Categories group your articles on the help center, so customers can browse as well as search.

What a category has

• a name (up to 100 characters)
• an address (slug), made from the name if you leave it empty
• a short description (up to 300 characters)
• an icon, a short emoji or symbol
• visibility: Public or Internal

An internal category is for your team only, and customers never see it.

Using them

Choose a category when you write an article. An article with no category still works.