Post an incident

Uptime opens incidents on its own when a check fails. A posted incident is different: it’s a message you write for your customers, shown on your status page, explaining what’s wrong and what you’re doing about it.

Post one

1. Open Uptime and create a posted incident.
2. Write a title and a message.
3. Choose the sites affected.
4. Set the impact: none, minor, major or critical.
5. Set the progress: investigating, identified, monitoring or resolved.

Keep customers updated

Add an update as things change, with a new message and progress. Each update is kept in a timeline on the incident, with who wrote it. When it’s fixed, set the progress to Resolved.

Automatic and posted incidents

	Opened by	Seen by
Incident	Uptime, automatically, when a site is down or a certificate or domain is about to expire.	Your team.
Posted incident	You, by hand.	Your customers, on the status page.